Reload or refresh the game. HTML5 games are supported by web browsers and unfortunately there are times when a conflict occurs between the games and the web browser. When possible, save your games so you don't lose your progress, otherwise refresh the web page ( ex : hold Ctrl and press F5 ) to restart the game. If this doesn't work, please contact the support team. 

Some games take longer to load for your web browser especially if you are using a mobile device. Please be patient because for some of the games it may take a couple of minutes before you get the game fully loaded. If the game doesn't load we recommend you download the latest browser for either Google Chrome, Firefox or Safari. If this doesn’t work, please contact the support team. 

Absolutely! These games have been optimized for play across all devices. So whether you're playing on your desktop computer, your tablet, or your mobile phone, you will have access to all of the games.

Whether or not you can save your progress on each game will depend on each individual game that you are playing. While most don't have an explicit save function, you'll notice that on many of them when you leave and come back that you will continue on the same level that you left off. 

In order to obtain your password, you must return to the site that you had originally signed-up for and click on the "Forgot Password?" link. You will then be asked to provide your username or e-mail address and once completed, your password will be e-mailed back to you. You can also check back to your purchase confirmation email that was sent to you when you originally signed up which has all your login information. If you still have problems, please contact us and we will be more than happy to provide you with your password or any other login information once your membership can be confirmed.